If you've ever walked out of a doctor's appointment feeling like you still didn't get the answers you came for, you're not alone, and you're not imagining it. Here's what to say in that room so you and your family don't leave without what you actually need.

Most families don't think about going home until someone says it's time. A nurse with 34 years of experience explains why that's almost always too late — and how one question asked on day one can change everything.

Everyday, in every hospital, there is moment that feels like everything "shifts." Patients and their families even feel ignored or forgotten about. A nurse with 34 years of experience explains what's actually going on during shift change — and what your family can do to make it work for you.